FREQUENTLY ASKED QUESTIONS

Yes. This is known as a CSM (Customer Supplied Material) order. Please note that the material supplied needs to be of automotive grade and there is a possibility the material requested can be denied. Additional rates may apply, please give our sales team a call for more information.

 
Can I order just materials to finish off the rest of my interior?

Yes, we sell material by the yard. You can order online or directly through a Sales Representative by calling in. A standard roll of material measures 54 inches across. Double check material dimensions with a Sales Representative.

 
How can I see the color/texture of the material before placing my order?

We offer 5 complimentary samples in order for you to see the material in person. Please call a Sales Representative after visiting the Samples Page to let us know what colors you would like sent out or order online. Samples will ship through USPS and can take up to 2-3 weeks. There will be no tracking number supplied.

 
Can I pay to expedite my samples?

Call in and ask for a Sales Representative.

I ordered swatches but have not received them or only received some?

If placed over the phone, please call in and ask for the Sales Representative who you spoke with. If placed online, contact Customer Service and provide your Order Number.

Do you take custom orders?

Yes. Speak with a Sales Representative to explore all options and pricing. You can also use the Chat function on our website

How can I check on the status of my order?

Contact the Sales Representative you placed the order through. If placed online respond back to your confirmation email and please allow 1-2 business days for a response. Please have your Sales Order number or Online Order number ready to check the status of your order. If you placed an order through one of our wholesale vendors you must contact the vendor first to get any status on your order.

 
INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

What shipping method do you use?

All orders are shipped through FedEx.

 
Do you ship internationally?

Yes we do and we will ship your order complete.

How can I file a warranty or return claim?

Please contact your Sales Representative or the vendor you placed the order through. Once we locate your original order and see photos of the defect, we can either issue a replacement or repair the product. Or you can use our online Warranty Request Form.

  
I didn’t receive what I ordered or I am missing hardware?

Contact your sales rep or follow the link to file a Claim. If you placed the order through one of our vendors you will need to contact them.

 
Do you take custom orders?

Yes. Speak with a Sales Representative to explore all options and pricing. You can also use the Chat function on our website

How can I check on the status of my order?

Contact the Sales Representative you placed the order through. If placed online respond back to your confirmation email and please allow 1-2 business days for a response. Please have your Sales Order number or Online Order number ready to check the status of your order. If you placed an order through one of our wholesale vendors you must contact the vendor first to get any status on your order.